No wifi

[RuthParmenter]

I spent 2hrs on chat and discovered after many tries there is internet coming into the property, an ethernet connect direct to a PC works. This took an hour. I was told several times  to reset router and they were checking it remotely and finally to turned internet box and router off vfor 20 minutes. I suggested it was a router problem. During those 20 minutes they disconnected the Chat and router still not connecting. I have borrowed a router and it connected straight away How do I get TalkTalk to replace the router without spending hrs on Chat?

[Michelle-TalkTalk]

Hi Ruth,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.