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on 21-03-2023 08:43 PM
Hi
My fibre connection was installed this afternoon and all seemed to be well. However, I’ve now turned the TV on to find no satellite signal. I went outside and saw the Open Reach engineer has drilled through the satellite cable when running the fibre cable on the outside of the house.
I now have no TV and is too late to get hold of customer services- I’m not even sure what option to select as this isn’t a problem with my new service itself.
I can arrange to get it fixed but I’d like compensation for this - we only had the satellite fitted 2 years ago and the cable was definitely damaged today.
Could someone advise me on how to get this sorted please?
Thank you 🙂
Answered! Go to Solution.
on 21-03-2023 09:22 PM
Thank you for such a quick response! Much appreciated 🙂
on 21-03-2023 08:51 PM
For damage to your property, you can contact Openreach yourself, @HoodSD: