On 15 April, TalkTalk arranged for OpenReach to install Full Fibre on 15 May.
I received their ‘standard’ message that said an engineer would visit the day before to see where the boxes were to be installed and on THE day, he would call to advise of his eta. Neither of these happened and an engineer from an OpenReach sub-conractor arrived on the scheduled day, within their timeframe. He fitted the two boxes and then said that a colleague would arrive later to install the wiring.
I subsequently received a message from the sub-contractor to say that more work was required and they would be in contact within the next 10 days. To date, I have not received any such update.
I chatted with various agents at TalkTalk and eventually, one said last Tuesday they would send all my information to their back end tram and I would receive an answer within 72 working hours. Needless to say, the 72 timescale is over and not a word from them, am I surprised? No.
Is this standard TalkTalk methodology? Should I cancel the order and go elsewhere, I’m reluctant here as they did offer a good upgrade and cost.
Are there any thoughts, please.
