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on 17-05-2024 03:04 PM
Hi, I am now connected to Full Fibre and no longer need to keep spare devices that I have had in the past. Please could you send me the correct bags and labels to return them? I have the following:
3 routers in long boxes, 1 HG633 in a smaller box, 3 extenders in small boxes and various loose cables, plugs and filters.
Many thanks, Silvergirl
on 26-06-2024 11:46 AM
on 26-06-2024 11:44 AM
Hi Debbie. The latest bag arrived yesterday afternoon, I have packaged up the last of my unwanted equipment and taken it to the Post Office this morning!
on 14-06-2024 12:48 PM
on 14-06-2024 12:41 PM
I will still need just one more bag and then I will be done! Thanks for your help.
on 14-06-2024 12:02 PM
Hi silvergirl
Ahh great 🙂
Thanks for letting me know 🙂
on 14-06-2024 12:00 PM
I have the returns bag! I will parcel it up this afternoon and send it off very soon.
on 12-06-2024 10:15 AM
Hi silvergirl
Ok thank you.
Debbie
on 12-06-2024 10:11 AM
Nothing yet but the first one did take ages. I will let you know when I have it.
on 12-06-2024 09:51 AM
Morning silvergirl
Has the second returns bag arrived?
on 07-06-2024 09:24 AM
Good morning! No it hasn't but I would expect it to take a while again. My post isn't delivered until quite late in the day now so I don't yet know if it will come today.
on 07-06-2024 08:26 AM
Hi silvergirl
Has the 2nd returns bag arrived?
on 03-06-2024 08:00 AM
Good morning silvergirl
I'm so glad that this has finally arrived. I'm sorry it took so long.
I will order another now (sorry it wont let me order more than one at a time)
on 03-06-2024 07:50 AM
Good morning Debbie,
I received a bag and label on Saturday and I will be sending the first parcel back this morning. I estimate I will need at least another 2 bags as they are not very big.
Thanks, Silvergirl
on 29-05-2024 08:36 AM
Hi silvergirl
Apologies for this. I will let you know as soon as they come back to me with an update.
Thanks again.
on 29-05-2024 08:29 AM
No post yesterday so thank you.
on 29-05-2024 08:08 AM
Hi silvergirl
I have now escalated this to our warehouse team to investigate why the returns bag hasn't arrived yet. I've asked them to send this out ASAP.
Thanks
on 28-05-2024 08:04 AM
Morning silvergirl
I did thank you 🙂 I hope you did too.
If the returns bag hasn't arrived by this afternoon then I will escalate this to our warehouse team, apologies again for the delays.
on 28-05-2024 07:53 AM
Hi Debbie. I hope you had a good weekend. Nothing has arrived yet but post today probably won’t be until late this afternoon.
on 28-05-2024 07:38 AM
Hi silvergirl
Did the returns bag arrive over the weekend?
on 24-05-2024 07:30 AM
Hi silvergirl
Ah ok. I will check in again with you on Tuesday.
Thanks again.
Debbie