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Return unwanted devices

silvergirl
Super Duper Contributor
Private Message TalkTalk
Message 26 of 26

Hi, I am now connected to Full Fibre and no longer need to keep spare devices that I have had in the past. Please could you send me the correct bags and labels to return them? I have the following:

3 routers in long boxes, 1 HG633 in a smaller box, 3 extenders in small boxes and various loose cables, plugs and filters.

Many thanks, Silvergirl

 

Silvergirl
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25 REPLIES 25

Message 1 of 26

Hi @silvergirl 

 

Perfect 🙂

 

Thank you very much for letting me know.

 

Debbie

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Message 2 of 26

Hi Debbie. The latest bag arrived yesterday afternoon, I have packaged up the last of my unwanted equipment and taken it to the Post Office this morning!

 

 

Silvergirl

Message 3 of 26

Hi @silvergirl 

 

No problem 🙂

 

Just ordered this for you now.

 

Debbie

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Message 4 of 26

I will still need just one more bag and then I will be done! Thanks for your help.

Silvergirl

Message 5 of 26

Hi silvergirl

 

Ahh great 🙂

 

Thanks for letting me know 🙂

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silvergirl
Super Duper Contributor
Private Message TalkTalk
Message 6 of 26

I have the returns bag! I will parcel it up this afternoon and send it off very soon.

Silvergirl
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Message 7 of 26
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silvergirl
Super Duper Contributor
Private Message TalkTalk
Message 8 of 26

Nothing yet but the first one did take ages. I will let you know when I have it.

Silvergirl
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Message 9 of 26

Morning silvergirl

 

Has the second returns bag arrived?

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Message 10 of 26

Good morning! No it hasn't but I would expect it to take a while again. My post isn't delivered until quite late in the day now so I don't yet know if it will come today.

Silvergirl

Message 11 of 26

Hi silvergirl

 

Has the 2nd returns bag arrived?

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Message 12 of 26

Good morning silvergirl

 

I'm so glad that this has finally arrived. I'm sorry it took so long.

 

I will order another now (sorry it wont let me order more than one at a time)

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Message 13 of 26

Good morning Debbie,

I received a bag and label on Saturday and I will be sending the first parcel back this morning. I estimate I will need at least another 2 bags as they are not very big.

Thanks, Silvergirl

Silvergirl
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Message 14 of 26

Hi silvergirl

 

Apologies for this. I will let you know as soon as they come back to me with an update.

 

Thanks again.

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Message 15 of 26

No post yesterday so thank you.

Silvergirl

Message 16 of 26

Hi silvergirl

 

I have now escalated this to our warehouse team to investigate why the returns bag hasn't arrived yet. I've asked them to send this out ASAP.

 

Thanks

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Message 17 of 26

Morning silvergirl

 

I did thank you 🙂 I hope you did too.

 

If the returns bag hasn't arrived by this afternoon then I will escalate this to our warehouse team, apologies again for the delays.

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Message 18 of 26

Hi Debbie. I hope you had a good weekend. Nothing has arrived yet but post today probably won’t be until late this afternoon.

Silvergirl

Message 19 of 26

Hi silvergirl

 

Did the returns bag arrive over the weekend?

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Message 20 of 26

Hi silvergirl

 

Ah ok. I will check in again with you on Tuesday.

 

Thanks again.

 

Debbie

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