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Returns bag required.

KeithFrench
Community Star
Private Message TalkTalk

on ‎02-07-2025 10:44 AM

Message 14 of 14

Can someone please send me a returns bag for a router? Thanks.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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13 REPLIES 13

KeithFrench
Community Star
Private Message TalkTalk

on ‎17-07-2025 11:41 AM

Message 1 of 14

Thanks, the bag arrived yesterday & later the same day, I posted the router back in it.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

siphosethu-TT
Support Team
Staff
Private Message
In response to KeithFrench

on ‎10-07-2025 11:15 AM

Message 2 of 14

@KeithFrench I sent you a message in private messages, please respond to it so I'm able to confirm the order. Thanks

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-07-2025 11:07 AM

Message 3 of 14

Thanks very much @siphosethu-TT 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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siphosethu-TT
Support Team
Staff
Private Message
In response to KeithFrench

on ‎10-07-2025 11:07 AM

Message 4 of 14

No worries, I'll just order it right away. Thanks 😇

KeithFrench
Community Star
Private Message TalkTalk

on ‎10-07-2025 11:05 AM

Message 5 of 14

Hi @siphosethu-TT it is for me.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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siphosethu-TT
Support Team
Staff
Private Message
In response to KeithFrench

on ‎10-07-2025 10:56 AM

Message 6 of 14

Hi there @KeithFrench, is the returns bag you are requesting for you or perhaps for a customer? Thanks

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KeithFrench
Community Star
Private Message TalkTalk

on ‎10-07-2025 10:54 AM

Message 7 of 14

Yes, that most definitely has elapsed now @kanya-TT 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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kanya-TT
Support Team
Staff
Private Message

on ‎09-07-2025 05:25 PM

Message 8 of 14

Hi Keith. 

 

I don't understand how that has happened I would imagine by now the 2-3 working days has elapsed.

 

Kanya 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-07-2025 03:48 PM

Message 9 of 14

Hi @kanya-TT 

 

I still have not received the returns bag.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-07-2025 11:01 AM

Message 10 of 14

Thanks.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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kanya-TT
Support Team
Staff
Private Message
In response to KeithFrench

on ‎02-07-2025 10:59 AM

Message 11 of 14

Hey @KeithFrench. Thank you for confirming. I have also confirmed on my end as well. Please expect to receive your Returns Bag with the next three to two working days.

 

Kanya

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-07-2025 10:49 AM

Message 12 of 14

Hi @kanya-TT 

 

Yes, the router replacement was all arranged with @Lorrainef. I just need to send the old one back.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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kanya-TT
Support Team
Staff
Private Message

on ‎02-07-2025 10:47 AM

Message 13 of 14

Hey there, @KeithFrench. Do you have an equipment to return and was that because you've received something new from us? 

 

 

Kanya

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