Service and broadband lights off

[RoryMS1]

I've had no connection, and the black box has had the broadband and service lights off since 7pm last night. 

I chatted with the virtual assistant who was no help and couldn't connect me to a real person, and I'm struggling to find any other way to contact customer services of any kind. 

Any help would be appreciated as I have to work.

[amahle-TT]

Hi there @RoryMS1, we are sorry to hear this. Please confirm if you are still experiencing the issue?

[RoryMS1]

Yeah, thank you. 

I tried the live chat and it told me it was connecting me to an engineer and then immediately told me no engineers were available, then closed the chat

[Gliwmaeden2]

Chat support is live just now, @RoryMS1, but all support is limited to mostly daytime hours advertised here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Staff will respond during the day after the weekend, but are likely to point you in the direction of phoning 03451 720074 for Full Fibre support  - and that doesn't open up before Monday 9am, I am sorry to say.