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Setting up new eero. No WAP IP address.

Rjdodson
First Timer
Private Message TalkTalk

on ‎07-05-2025 05:43 PM

Message 4 of 4

Trying to set up new eero with full fibre 150. In the app it says no WAP IP address when I press on the trouble shooting. When I put in old modem again, WiFi works fine. But if I put Ethernet cable to laptop, no internet either. However all lights on ONT are on.

 


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3 REPLIES 3

KeithFrench
Community Star
Private Message TalkTalk

on ‎08-05-2025 01:19 PM

Message 1 of 4

Hi @Rjdodson 

 

If you are on CityFibre, then ask the FF Helpdesk to put you on profile T.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Philile-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎08-05-2025 11:46 AM

Message 2 of 4

Hi @Rjdodson Please contact the full fibre support team using the contact number: 03451720074.

 

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Phili
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fr8ys
Community Star
Private Message TalkTalk

on ‎07-05-2025 06:48 PM

Message 3 of 4

Hi,

 

Are you connected via OpenReach or CityFibre?

 

We have see this before and support staff can usually help by asking the backroom team to make a tweak to your line.

 

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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