Still having trouble with my accounts and passwords

[NoviceJohn]

Dear All,

               I believed that I might have cracked the previous problems, with the help of the Community, NOT the agent from TT who, it appears, has forgotten to contact me. Not to worry, she didn't seem to understand my problem anyway.

At the moment I have 4 logins withTT .

2    apps.TT  with my two email addresses, each with a password

1     Auth.TT  with one of my email addresses and password

myaccount.TT with one of my email addresses.

The only login I understand is the last one, but I can obviously open my webmail and Community accounts with two of the other logins. Which ones I know not, but am too afraid to try and find out, in case all hell breaks loose. (As it did at Christmas!) The verification codes do not help either.

Now I'm being plagued by my Android phone that wants me to verify my password for one of my email addresses in order to syc my phone with the rest of the tablets and Pc's etc. The trouble is: it will not accept either of the two new passwwords I've set up.

Anyone feeling lucky?  Your help would be much appreciated.

John

[Ady-TalkTalk]

Mailbox manager when it's functional is for TalkTalk email addresses only. You won't be able to add the Gmail address to that. 

Ady

[NoviceJohn]

Hi Ady,

             I tried yours and Bill's suggestions and believe that I might have partially solved the problem.

However whilst attempting to add a "new" mailbox in my Mailbox Manager, I tried to enter my gmail address and was told, 

An unexpected error occurred.

---

caused by:

• n: INVALID_COUNTRY

whatever that means

• (I entered my gmail address and password, which TT accepts with all my accounts.
• In fact I use this email address and password to access my accounts with TT)
• So what is going wrong?
• Whenever I try to use my Tiscali email andpassword TT says "The email address does not have a TT domain"
• Any thoughts?
• Very best wishes,
•                                  John

[Ady-TalkTalk]

Hi John, the password reset tool hasn't been in maintenance. You could have reset the password whenever you needed to. 

Ady

[NoviceJohn]

Hi Bill,

I cannot reset my paswords until 25-2-2025, because of Mailbox maintenance and I'll report my progess then.

Best wishes,

                       John

[NoviceJohn]

Hi Ady,

             I cannot reset my paswords until 25-2-2025, because of Mailbox maintenance and I'll report my progess then.

gmlack (whiz kid) opened a remarkably similar thread to mine.

During the thread/pot he mentioned that TT had automatically closed down his accounts, via non acceptance of passwords, after he had sent phishing emails to TT, via its reporting service.

POSSIBLY THIS ANSWERS BOTH OF MY TWO THREADS TO YOU :-

1)      " how can I permenently remove the "error 5.7" messages"      and

2)     my recent thread on TT's refusal to accept my legitimate passwords,  (ALL IN ONE GO).

n.b.  It appears to me that there is a glitch in TT security, at the Reporting Service of TT.

So that whenever a genuine TT customer uses the phishing@tt service , or just forwards a phishing email to TT, the system is set up to treat the customer's email address as the one sending the Phishing emails, rather than the one only CONTAINING (in a secure folder) the phishing email of a criminal.

Consequently TT either blocks the customer's email address, using "Error 5.7"    (for "forwarded" phishing emails).

Or creates new passwords for the customer without his/her knowledge, (assuming, as I noted above, that he is "the" phisher, rather than opening the secure folder, containing the "actual" phisher's email).   So effectively blocking the innocent customer from accessing/ using/changing his passwords.

I'm sorry if this post appears blunt, it is because, when trying to access gmlack's thread, I lost my first post back to you, in the ether.

I hope my explanation is sufficient for TT to correct this glitch in its reporting service and take my email addresses off its Blacklist, before 25-2-2025.

Best wishes,

             John

[NoviceJohn]

Hi Ady,

Just to let you know that TT Mailbox (changing passwords) has been frozen until 25-2-2025.

Consequently I cannot do anything until then, but I'll let you know what happens when I can access my passwords.

Best wishes,

                        John

[NoviceJohn]

Hi Bill,

           Just to let you know that TT Mailbox (changing passwords) has been frozen until 25-2-2025.

Consequently I cannot do anything until then, but I'll let you know what happens when I can access my passwords.

Best wishes,

                        John

[Billx]

Hi, @NoviceJohn 

You didn't confirm whether you were able to go to TalkTalk Mailbox Hub via your browser.

After clicking this link, you will be prompted to login to your 'MyAccount' and after logging in, you will be taken to TalkTalk Mailbox Hub.

It doesn't matter if the Mailbox facility is having maintenance.

You will be able to see all your TalkTalk email accounts, currently registered under your TalkTalk 'MyAccount'.

At the same place you can change your password, if you still know your current password

You also say that your phone and tablet, neither will accept ANY password of any of your accounts

Well a password belongs to one and only one account. Were you using TalkTalk Webmail, or one of your email apps?

Bill

[NoviceJohn]

Hi Ady,

Many thanks for your suggestion, which I tried.

Please forgive me for misleading you, because I do not think I explained myself properly.

The problem is based on the "Credentials needed" notice, that is constantly displayed on the home screens of my phone and tablet.

When I tap on the Gmail icon, up comes the screen with "sync options",  which will not accept any password I have in my Password Manager relating to either my eMClient or Gmail accounts.

You can imagine the frustration I have had, with my Essential Tremor, manually entering the long and complicated passwords that Google generated into the password box on the small screens, only to be greeted with "Problem, user name and password do not match".

Hope that you can help, 

John

[NoviceJohn]

Hi Bill,

            Many thanks for your suggestion, which I tried.

Unfortunately the Mailbox facility is having maintenance and seems out of action.

Possibly this is why I'm getting the "Credentials needed" notice constantly on the home screens of my phone and tablet.

Also why neither will accept ANY password of any of my accounts.

Cheers,

              John

[Billx]

Hi, @NoviceJohn 

This is a link to see all your TalkTalk email accounts, currently registered under your TalkTalk 'MyAccount'.

It is called the TalkTalk Mailbox Hub

Are all your 4 email accounts listed there?

It would be more certain, if you connect via TalkTalk Webmail.

Bill

[Ady-TalkTalk]

Hi John, if you need to reset your email passwords use the Password Reset Tool. You should have an entry for each email address. You need to use a never used before password seperate for each mailbox.

You'll find the correct email settings for all apps/clients in the Email Settings help article.

Ady