NEED SOME HELP?

Glenury · ‎29-01-2025

Can anyone assist? I asked the TT online agent if i really needed Super Safe Boost if I had the full Fibre 900 install with EERO router/software etc and he said no. I asked to cancel and this was done and i have now been hit by an avalanche of e-mails from Super Safe saying my service has been terminated/suspended and all my devices are no longer safe. Woops I thought and that the advice given was incorrect. I have subsequently tried to renew Super Safe but can't seem to do so. Any ideas or advice anyone?

Many thanks,

Andy

Ady-TalkTalk · Monday

Thanks for letting us know it's sorted now.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Glenury · Saturday

Many thanks Gliwmaeden and Ady, all sorted now and safe and secure.

Andy

Ady-TalkTalk · ‎30-01-2025

Hi Andy, I suspect the agent made the mistake of confusing HomeSafe which you don't need as EERO covers it and SuperSafe which gives each device antivirus and malware protection. They're very different products. If you have another antivirus to install you can ignore the messages, but if not you need one.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gliwmaeden2 · ‎29-01-2025

This may be a useful thread to read through, @Glenury:

https://community.talktalk.co.uk/t5/Keeping-your-Family-Safe/SuperSafe/td-p/3015712

Gliwmaeden2, a fellow customer.