Talktalk closing my email account.

[norbo]

Hi

I just received an email hopefully by mistake advising that as I am no longer a Broadband customer my email service will be closed unless paid monthly. I have contacted an agent via the chat who said he will sort it but I am not convinced as infact I am now a Full Fibre customer not Broadband so there could be the trick? Agent said "This email was meant to be sent to customers who are no longer using our services but still have a TalkTalk email address." But what service. I mean when I renewed my Talktalk contract upgrading to Full Fiber I was assured I would keep my lineone/talktalk email. Could you please confirm this is still the case?

Thanks

[Gliwmaeden2]

Supposed to be continuing for current Talktalk customers but you should check that your emails are correctly associated with the current service, @compu.

Nothing that can be done through the forum, so please use Live Chat or phone 03451 720088 or 03451 720074 [full fibre specific number].

[compu]

Hi

Just a clarification if anyone can, that email is addressed to "Broadband" customers, now I am former Broadband customer since I upgraded to Full Fiber. Now,  in respect to still being a customer regardless which service I am using, is the new managed email service only free for Broadband customer or even Fibre?

[Gliwmaeden2]

@norbo, there was a phase of people needing to have their old email addresses reassociated with a current Talktalk broadband service. Ask if this can still be done, or whether it no longer available after the upgrade to Full Fibre. 

Do let us know how you get on.

Previously forum staff completed a webform for this purpose, but as you see, they are no longer on here.

[Divsec]

Hi @norbo there is no one here who can give you an official answer so the chat transcript is your best confirmation.