Unable to connect to my work VPN
on 11-09-2024 12:28 PM
Message 10 of 10
So my work VPN stopped working, was fine for months before and now after no changes my end and tested every living matter on the planet this end, after proving my work VPN does work fine connecting via a Mobile Hotspot and the Company office network other than Talk Talk network, nobody at Talk Talks believes me and blames my end equipment. Spoken to IT experts at work and it would seem, the problem is GRE being disabled at the Talk Talk far end devices. GRE is Generic Routing Encapsulation protocol. At some point during a upgrade with the ISP network, this protocol has been disabled and for my work laptop to connect to this VPN, the GRE needs re-provisioning. Has any one else out there had the same issue?
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9 REPLIES 9
on 19-09-2024 08:53 AM
Message 1 of 10
Hi @Richardrst
Please can you add your TalkTalk landline number to your Community Profile so I can make a change to resolve the VPN issue.
Thanks
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on 17-09-2024 07:21 AM
Message 2 of 10
Hi @Richardrst
Our Devices Team are currently looking into this issue and I should have further updates later today.
I will post back on this thread.
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on 12-09-2024 09:43 AM
Message 3 of 10
Hi @Richardrst
Our Devices Team have asked the below questions:
What steps have been taken to ensure this is not an IT issue?
Developer/SW version of the VPN?
Please share some screenshots etc
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on 12-09-2024 08:22 AM
Message 4 of 10
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on 11-09-2024 12:43 PM
Message 5 of 10
@Richardrst Can you also confirm your VPN client?
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on 11-09-2024 12:39 PM
Message 6 of 10
Hi Richard
I've removed the number from your post, please can you only add this to your Community Profile.
Thanks
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on 11-09-2024 12:38 PM
Message 7 of 10
richard townsend
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on 11-09-2024 12:34 PM - last edited on 11-09-2024 12:39 PM by Debbie-TalkTalk
Message 8 of 10
REMOVED
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on 11-09-2024 12:32 PM
Message 9 of 10
Hi @Richardrst
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.
Thanks
Debbie
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