NEED SOME HELP?

Nikki63 · Friday

Hi , I recently agreed to upgrade to full fibre and opted to keep my landline (I understand that it won’t work in the event of a power cut )

Openreach are here today doing part of the work (they can’t do the full connection as they had incorrect info about my property) and have told me I need a digital voice adapter , as the eeros router doesn’t have a port to connect my phone . I’ve spent a lot of time on hold to customer service , is there any way I can arrange for that to be sent to me without having to call ? Many thanks .

Michelle-TalkTalk · Monday

Morning,

Please let us know how you get on 🙂

Thanks

Michelle

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Nikki63 · Friday

Thank you Karl, much appreciated

Karl-TalkTalk · Friday

Hi

I've just checked with my colleagues in provisioning, they have confirmed a DVA was not sent and have placed an order to get this out to you.

Regards,

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Nikki63 · Friday

Thanks Karl , hopefully I’ve done that ! Sorry not familiar with my way around this page .

Karl-TalkTalk · Friday

Hi

Can you add your account number to your 'Community Profile' so I can look into this for you.