Digital voice adapter not received

[Nikki63]

Hi , I recently agreed to upgrade to full fibre and opted to keep my landline (I understand that it won’t work in the event of a power cut ) 

Openreach are here today doing part of the work (they can’t do the full connection as they had incorrect info about my property) and have told me I need a digital voice adapter , as the eeros router doesn’t have a port to connect my phone . I’ve spent a lot of time on hold to customer service , is there any way I can arrange for that to be sent to me without having to call ? Many thanks .

[Michelle-TalkTalk]

Hi Nikki,

Please let us know how you get on.

Thanks

Michelle

[ferguson]

You're welcome.  🙂

[Nikki63]

Thank you ! 

[ferguson]

Here you go:

https://community.talktalk.co.uk/t5/Articles/Digital-Voice-Adapter/ta-p/2815435

[Nikki63]

Hi, I received some equipment today so thank you for sorting that. 
Unfortunately there are no instructions in the box , please can  you tell me where I’ll find these ? Thanks . Photo attached of what I’ve received .  

[Michelle-TalkTalk]

Morning,

Please let us know how you get on 🙂

Thanks

Michelle

[Nikki63]

Thank you Karl,  much appreciated 

[Karl-TalkTalk]

Hi

I've just checked with my colleagues in provisioning, they have confirmed a DVA was not sent and have placed an order to get this out to you.

Regards,

Karl. 

[Nikki63]

Thanks Karl , hopefully I’ve done that ! Sorry not familiar with my way around this page . 

[Karl-TalkTalk]

Hi

Can you add your account number to your 'Community Profile' so I can look into this for you.

Thanks  

Karl.