Unable to make phone calls and interrupted dial tone but no voicemail message

[chrishtie]

On Fibre 65 + VoIP. Over the past couple of weeks the dial tone has been interrupted but there's no voicemail message.
Last night we tried to make calls but none would connect - just get "unobtainable" tone

[Michelle-TalkTalk]

Morning Chris,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Chris,

I'm glad to hear this. So just to confirm, if you dial 1571, it says you have no voicemail messages on the line?

Michelle

[chrishtie]

Hi Michelle 

Thanks for the response. 

Can confirm that it is the  WiFi Hub 2.

I've rebooted and it seems to have cured the problem of making calls but I still have the issue of interrupted dual tone but no voicemail message 

Any advice would be helpful. 

Thanks 

Chris

[Michelle-TalkTalk]

Hi chrishtie,

I'm sorry to hear this. Can I just confirm, are you using the Wifi Hub 2? Have you tried rebooting the router and then retested this again?

Thanks

Michelle

[Gliwmaeden2]

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

@chrishtie, try to reach Talktalk via Chat today. 

Forum staff will be back on Monday