Full Fibre
We’re rolling out the UK’s fastest, most reliable broadband nationwide – Future Fibre. If you've got a question about amazon eero or our fibre to the home service then this is the place for you.
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Forum Posts

Very Important V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Eero 6 & Deco mesh

Hi I need some advice. Due to the way our house is set up we only get good BB signal in the living room and use the TP-Link Deco Mesh system for everywhere else. Currently on fibre 60 plan that s is being upgraded to FF 150. So I need to know if my D...

Turn off Wi-Fi optimisation

Hi, I have set the SSID channel manually for the 2.4Ghz and the 5Ghz channels. However, this randomly changes at random intervals throughout the day, when looking at the router logs I can see that ‘channel hopping’ has been initiated remotely some ho...

kirkyboy4 by Popular Poster
  • 9830 Views
  • 33 replies
  • 0 kudos

VOIP on CityFibre Installs

Any update on VOIP being made available on CityFibre. I still don't get why this is a CityFibre issue and not a TT issue when I can purchase VOIP from other providers on my FTTP service, but TT won't release my number as its still linked to my accoun...

mrwrighty by Enlightened One
  • 950 Views
  • 1 replies
  • 0 kudos

150 fibre broadband

Hi i have ordered 150 fibre broadband my question is will my hg633 router connect to eero6 router? for my ethernet 4 cables.

boris1st by First Timer
  • 1137 Views
  • 3 replies
  • 0 kudos

Full Fibre Installation - Installation - No progress

Hi, OpenReach laid fibre cable to my street in late February and in March I was notified that I could sign up for the fibre products. I decided to go for the Fibre500 package and was signed up via phone by a TalkTalk agent on 6th March, receiving my ...

Millat by Participant
  • 2089 Views
  • 6 replies
  • 0 kudos

Can't access "my security"

I've been trying for several days now to update homework/kids settings so I can control my children's internet usage.I'm getting this error message:"This site can’t be reachedCheck if there is a typo in service.talktalk.co.ukaccount.DNS_PROBE_FINISHE...

Chanic by First Timer
  • 5895 Views
  • 19 replies
  • 3 kudos

Adding another eero.

I have recently upgraded to full fibre 150 and I'm really pleased with it. However, only one eero 6 router is provided and I am still using an old router upstairs as a wifi extender. It works reasonably well but, I would like to replace it with anoth...

paullus by Whizz Kid
  • 4602 Views
  • 10 replies
  • 0 kudos

2.4ghz band not visible

The 2.4ghz network on my router keeps stopping and my speed then drops by about half. I have logged in to the router and it looks to be up but it is not visible to any of my devices. Which means we cannot extend the range to the end of the garden usi...

EERO use

I am not happy with eero as my fibre router. When full fibre was installed an eero router was part of the installation, no other option given. A mobile phone was required for the installation to be commissioned and, not owning a mobile phone, I was r...

Router Problem with 5g

Hi,The 5Ghz network on my router keeps stopping and my speed then drops by about half. I have to restart the router to get it back up and the speed then restores. I have logged in to the router and it looks to be up but it is not visible to any of my...

js270575 by First Timer
  • 2790 Views
  • 8 replies
  • 0 kudos

Resolved! Eero 6

Is it possible to set up Eero 6 without Amazon app, as no mobile phone signal where router is sited .

derek63 by First Timer
  • 1287 Views
  • 1 replies
  • 0 kudos

2nd issue with no connection on eero and red light

This is the second weekend in a row I have woken up to my internet gone off through the night. I have an eero full fibre and a high bandwidth due to my home needing this connection for a variety of reasons such as work, TV, music, shopping but more i...

Jason78! by First Timer
  • 1571 Views
  • 3 replies
  • 0 kudos

Eero 6 WAN IP address Error

I got my eero yesterday (with a delay) then started the activation process. There was an Wan Ip address issue (as apparently many people are having here) then spent 3 hours on chat&call yesterday and 2 nore hours on phone today. They decided to send ...

Matac by Popular Poster
  • 6580 Views
  • 20 replies
  • 0 kudos

Pin

Hello, I'm being asked for a pin number which I have not had or asked for, anyone help, when trying to watch internet , it then asks for a default pin, so can't proceed, anyone help.

I took the plunge........

Well finally I conceded to getting the free upgrade to 150mbps fibre installed. I had it installed in my garage and get access through a wifi bridge router which now works great. Notice I said now, as it turned into a nightmare a few hours ago. The i...

Router Boosters request

May I order 2 x Free of charge boosters for 2 rooms with TV’s in as since Fibre installed I’m not getting full service of Netflix Prime Disney I Player etc in the other rooms bedroom kitchenthere was no problem before

Anneprit by Participant
  • 6680 Views
  • 21 replies
  • 0 kudos

Access to Netflix I Player in all rooms

I have had Fibre installed recently. The box with TV is in lounge. There are tvs in kitchen and bedroom andwhen I play Netflix I Payer etc in those rooms it only plays for a short time then goes offWhy is this?it never happened before I changed to Fi...

Anneprit by Participant
  • 1866 Views
  • 5 replies
  • 0 kudos

Resolved! Max upload speed on fibre 900

Wanted to ask about this because I came across openreach's website randomly. They state that with gigabit down, upload can be up to 220mbps. I went on every provider that openreach has on their website and they all seem to cap out at 110 ish. Is this...

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upgrade to fiber150

I am on Fibre35 , contract expires november 2024. I want to upgrade to fibre150. I want VOIP too. TT tell me that full fibre is available at my address, but is not available on my account. They say I should conact Sales to get it, and pay a disconnec...

gray9 by First Timer
  • 1034 Views
  • 2 replies
  • 0 kudos

Full fibre wifi dropping

The wifi connection keeps dropping when i'm in a different room from my Eero which was only installed yesterday! Any suggestions please - do I need a booster of some kind? My old (non fibre) router seemed fine. What can I do please

Internet down

Hi, we have no internet this morning , our hub is showing a red light, I have tried all the usual things, any ideas ?