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No internet connection

Michelle87
First Timer
Private Message TalkTalk

on ‎24-05-2024 12:50 AM

Message 2 of 2

Hi my internet has gone off and the light is red on my eero box ? Can anyone help I start work at 7 from home and need the net , bill is up to date etc , having nothing but trouble with it to be honest 

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎24-05-2024 06:43 AM

Message 1 of 2

Hi Michelle,

 

I'm sorry to hear this. Have you tried powering down the ONT and the eero and then retested again?

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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