cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Wired connection keeps dropping

JGxwley
First Timer
Private Message
Message 5 of 5

I'm currently paying £43 for connection that keeps dropping like 5 times in a certain hour, quite frankly its horse sh*t it keeps happening and i'm not very happy at all. Please check my wire, it is perfectly fine un plugging and resetting every night but there has to be something wrong when i pay for full fibre and my mates have normal, yet they stay online.

 

 

J.Gawley
0 Likes
4 REPLIES 4

Message 1 of 5

OK thanks, which router do you have?

Chris

0 Likes

Message 2 of 5

I can confirm it is just my computer, I have replaced the ethernet wire to this and even tried a friends motherboard, it is the only wired connection in the house and is the only thing that goes down 

J.Gawley
0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi JGxwley,

 

I'm sorry to hear that you're experiencing problems with your service. Do all devices lose connection when the connection drops?

Chris

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

I'll move this to the Full Fibre message board, @JGxwley.

 

Please ensure that you have added your Talktalk account number to your Community Profile. Go via your avatar/name; settings; Personal Information. Add any extra information in Private Notes, at the end of that section. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.