York Outage?

[Googlyamnesiac1]

My connection in yo32 (Huntington) has been off since 3pm. is there a known outage? Is there a number I can call? I've been on live chat over an hour and have had no response so not exactly helpful. 

[Googlyamnesiac1]

Is there an ETA on the resolution of this? 

[Michelle-TalkTalk]

Hi,

The team have confirmed that this is being investigated and I will keep you updated on the progress.

Thanks

[Michelle-TalkTalk]

Hello,

I've contacted the team now and will post back as soon as I receive an update back.

Thanks

[Googlyamnesiac1]

Yes it's UFO. There is a red light next to FAULT (I've tried turning it on and off multiple times). Neighbours are also reporting problems since the same time yesterday.

[Michelle-TalkTalk]

Morning,

Can I just confirm, do you have a FTTP/UFO connection? What lights are currently on the ONT box at the moment? As soon as we have confirmed this then I will contact the team directly.

Thanks

[Googlyamnesiac1]

I have updatd my personal profile - the connection is still down this morning

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

@Googlyamnesiac1, there are currently significant problems in the York area (listed by BT).

For staff to investigate for you, please complete your community forum profile details.  Go via your avatar/name; settings; add your landline phone number/Talktalk account number to your Personal Information; SAVE CHANGES. 

Staff will pick up your thread and respond during the day (Monday to Friday) on this forum.

Other means of contacting Talktalk and opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529