digital voice adapter not working

[jimbobesq]

full fibre 900 working great with my 2 eero routers

However I can't get digital voice adapter to work

All 3 lights are on solid

When I phone my number from a mobile, it sounds like it's ringing

But nothing is coming through on my phone handset

(no dial tone) - it says "check phone line" 

Also I tried setting up digital voice app but when I hit "reset password" it didn't send me a reset link

Please help

Jim 

[Anonymous]

Hi @Margotk9 

Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle

[ferguson]

@Margotk9 

If you want to find alternative providers I suggest you use comparison sites, there are many available. 

If you would like help with your TalkTalk issue then please start your own topic.

[Margotk9]

I have phone, (in name only) TV and Full Fibre broadband.

i am fed up with trying to get this thing to work. The Digital Voice app has never worked. I needed to make a phone call today from the landline and its not working. Reached the end....need to find alternative providers - any suggestions?

[ferguson]

OK, apologies for any confusion I have caused!

@jimbobesq 

Another customer has recently been advised by the support team as follows: "The digital Voice app is no longer available to new customers, and the app itself will be phased out in the near future."

The help pages clearly need updating. 

[Gliwmaeden2]

The question about the app/password also appears in the OP's topic first post here, @ferguson.

[jimbobesq]

thanks - can't see your reply

I've just been on live chat and they said the digital voice app is down - is that right?

[ferguson]

@Gliwmaeden2 The latest post was on a separate matter, the app, rather than the DVA, so I have taken the liberty to reinstate it and replied accordingly. 

[Gliwmaeden2]

@jimbobesq, please just follow up on this thread for continuity. 

Duplicate topics just create unnecessary work for the forum and can cause confusion dealing with the issue. 

[jimbobesq]

sorted - just needed the right cable - all working now thanks

[KeithFrench]

That sounds to me like an issue between the phone & the DV adapter, did you use the small RJ11 to BT socket lead that comes with the adapter?