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ebay being blocked

loxocemus
Participant
Private Message TalkTalk

Thursday

Message 31 of 31

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

 

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

 

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

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30 REPLIES 30

Gliwmaeden2
Community Star
Private Message TalkTalk

Thursday

Message 21 of 31

@Thabile-TT, please ensure that you are checking the correct customer's connection.

 

You appear to keep addressing the replies to me, and my router is NOT on at the moment. 

 

I had a similar experience recently when another member of support staff looked into my service in error, and I do not want to see that happening again. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Thabile-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

Thursday

Message 22 of 31

Thanks for responding, please confirm do you have any issues with calls on your telephone line?

 

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loxocemus
Participant
Private Message TalkTalk
In response to Thabile-TT

Thursday

Message 23 of 31

its online here....

rgds

edward

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Thabile-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

Thursday

Message 24 of 31

I can see that your Internet connection is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

Shall we fix that now?

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loxocemus
Participant
Private Message TalkTalk
In response to Thabile-TT

Thursday

Message 25 of 31

I do not, no.

 

Rgds

Edward

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Thabile-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

Thursday

Message 26 of 31

Thanks for confirming this.Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

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loxocemus
Participant
Private Message TalkTalk
In response to Thabile-TT

Thursday

Message 27 of 31

Hi, yes i am....

 

Rgds

Edward

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Thabile-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

Thursday

Message 28 of 31

Hi there @Gliwmaeden2 thanks for supporting this information. @loxocemus We need to conduct some diagnostic checks to understand the root of this issue. Please confirm if you are at home where the TalkTalk service is connected?

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loxocemus
Participant
Private Message TalkTalk

Thursday

Message 29 of 31

Hi, thanks for the suggestion but that doesn't change the error.

 

Rgds

Edward 

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Gliwmaeden2
Community Star
Private Message TalkTalk

Thursday

Message 30 of 31

It does seem to help if you simply don't use Homesafe at all, @loxocemus - often their virus settings misread sites as dodgy etc.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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