I have now been nearly 8 weeks without broadband.
When my router broke in December last year, I (regretfully!) signed a new contract for full fibre broadband.
The Openreach engineer was scheduled to come 3 weeks after I signed up. I asked for replacement router in the meantime and despite being promised one on 3 separate occasions, it never came. I later found out that each time it was ordered, the order was cancelled because of my new fibre broadband contract!
The engineer - a sub-contactor of Openreach - arrived on the designated day - 23rd January - and left after saying he couldn't connect me and I would need a connection to be dug in the street(?)
The following week an Openreach engineer arrived unannounced and said this was all rubbish - and he connected the fibre to a box on the outside of my building then left.
Since then I have repeatedly contacted Talktalk via the chatline to find out when the connection will be completed and can't get an answer. Yesterday I received an email saying my new broadband was up and running and I even had a bill!!
I have tried twice today (I have recorded all my interactions with Talktalk and it amounts to at least 20) and because I made a complaint about this - it was 'only' 6 weeks then since having no broadband! - I keep being told that someone is scheduled to call me about this, usually the following day. They never do.
Today I have been told twice that I will be put through to the complaints department. After a very long wait someone answered, only to tell me I was through to the wrong department! (I had said specifially that I was full fibre customer)
What I'm trying to establish - and no-one will tell me - is do they think that I am connected in my flat? Maybe a misunderstanding because of the engineer coming? Or do they intend to arrange an engineer at some point?
This situation has reduced me to tears on several occasions, and I am having to tether my computer to my phone to get any work done.
Any advice?
