is eero compatable with a veho cave hd outdoor security camera?

[John30444]

Hi,

    I've just bought a Veho Cave HD outdoor security camera, which can be connected to my Moto 9 phone, via a Veho app.

When trying to connect it to my erro it just fails.

Are the two incompatable?

[ferguson]

@John30444 

Once you have connected the camera you can cancel the 5GHz pause in the eero app.

[Michelle-TalkTalk]

Hi John,

Just to confirm, the cameras keep intermittently keep dropping connection, is this right?

Thanks

Michelle

[John30444]

Hi Michelle,

                    Ferguson helped me a lot.

However although his excellent suggestion works, it's only temporary and I need a permanent solution, as the security cameras and the 5kHz wifi need to work continuously and simultaneously.

I now realize that I bought the wrong type of camera (2.7kHz), so we live and learn, even at 80.

Many thanks,

                          John 

[Michelle-TalkTalk]

Hi John,

How are you getting on?

Thanks

Michelle

[ferguson]

No worries, did it work for you?

[John30444]

Many thanks for your help Ferguson.

John

[ferguson]

I will move this to the Full Fibre section where it will get attention from the support team. The eero is just a router and should be able to connect to any wireless device. If your Veho camera is 2.4GHz only try temporarily turning off  the 5GHz channel :

Temporarily hide 5 GHz: 

• Log into the eero app using your eero account information.
• Tap “Settings” at the bottom of the home screen.
• Tap “Troubleshooting” towards the bottom of the settings screen.
• Tap “My device won’t connect.”
• Tap “Temporarily pause 5 GHz” to hide 5 GHz.