Hello,
I'm on a Fibre 150 with VOIP, and until Storm Darragh on 6-12-24, I have never needed to report a fault. My service has been great, quick and very reliable. If there were any drop outs before 6-12-24, I was not aware of them, the service was that good.
However, since 6-12, things have not been so good and I seem to be stuck in a fault reporting loop that I'm having trouble getting out of. The problem I can't navigate around (so far anyway) is if you try to report a drop out / intermittent service fault, then any line test that Talk Talk run at that time, doesn't reveal anything. That's not unexpected, but the problem arises as the staff then try and talk me through how to improve my wi-fi service, and how I should position it internally etc...
I'm guessing this is a script they follow if the line test says nothing is wrong. I try and state this is not a internal / wifi problem, but so far no joy. Chats have mysteriously ended after I've been on for an hour and a half etc.....
I know it's a problem from outside in the network, because my desktop pc (that I'm typing this on now) is also affected, and doesn't rely on a wifi signal at all, so as far as I'm concerned it has to be the outside / network signal dropping out.
My best guess at this time is that the dropwire to my home took a real battering over the weekend of the storm, and either something there or somewhere else in the network has been affected.
So, to my question. How do I report a fault I suspect is in the network or my dropwire, when all line tests are telling Talk Talk staff that my line is fine. Any help with this greatly appreciated.
I have a Sagemcom 5364 router, and a quick switch on and off has always restored the service so far. The staff in the Full Fibre Techical Chat Support Team ( 4 people over 6 days and about 5 hours spent on chats so far) don't seem to be able to grasp what I'm on about, as it conflicts with what their own systems are telling them. If anyone can suggest a way forward here, I be forever grateful.
