sagecom 5464

[CYMRObach?14]

Been using my original Sagemcom 5364 on fibre 150 and it connects to the internet no problem, so I bought a Sagemcom 5464 from eBay (have bought two now) and they don't connect, is it because they are from another household? Even though I have been told from Talktalk engineers that it should work.

The light on the ONT shows solid green for power and PON  but no light on LAN.   I left it connected for 20 mins or so, should I leave it on for much longer for the system to recognise the new Sagemcom 5463 ?

[Michelle-TalkTalk]

Good morning,

Is there any reason why you were looking to replace the original router?

Thanks

Michelle

[ferguson]

Can you just clarify which precise service you have, is it G.fast, or Full Fibre? If the latter and you have it with VoIP then you should have been supplied with the appropriate equipment. 

[CYMRObach?14]

I have done a factory reset, i need the land line socket

[ferguson]

It might be worth trying a full factory and/or pinhole reset before you attempt to connect it again. May I ask why you bought it, as it is  essentially the same router to the one you say works fine, save for the VoIP port? 

[ferguson]

It might be worth trying a full factory and/or pinhole reset before you attempt to connect it again. May I ask why you bought it, as it is  essentially the same router to the one you say works fine, save for the VoIP port? 

[ferguson]

It might be worth trying a full factory and/or pinhole reset before you attempt to connect it again. May I ask why you bought it, as it is  essentially the same router to the one you say works fine, save for the VoIP port?