NEED SOME HELP?

Trevor88 · ‎09-02-2025

Just had FTTP installed

who is responsible for removing redundant openreach kit ie. modem, master socket and cable

Anonymous · ‎10-02-2025

Good morning,

Would you like us to send a router returns bag for the modem/router?

Thanks

Michelle

ferguson · ‎09-02-2025

Any old master socket will remain in situ and if you had an Openreach modem e.g. for a G.fast service you can dispose of that responsibly yourself.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2 · ‎09-02-2025

If you have a new router, the old one can be returned. Staff will send you a prepaid returns bag, @Trevor88.

They will confirm all the items when they reach your thread - daytime Monday to Friday.

Make sure that you have completed your community forum profile details for them to identify your account.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.