Callsafe disable and removal

[bearback]

Hi

trying to disable callsafe from my account but when going to manage callsafe and clicking manage on callsafe status. It sends me to a page displaying

Oops!

Let's get you back on course...

Please can support disable callsafe and remove from my account or advice how to get past this error

thank you

[amahle-TT]

Hi there @LMS123, please do start your own thread as @ferguson suggested for further assistance, thanks.

[ferguson]

@LMS123 

Please start your own topic if you want help.

[Gliwmaeden2]

@LMS123, please return to the message board and click on start a topic to begin your own thread. 

Then staff will look into your case and check exactly what features are showing in your My Account. 

Also complete your community forum profile details for them to identify your account. Go via your avatar; settings. Complete Personal Information. SAVE CHANGES. 

[LMS123]

Same here. They're going to charge £1/month soon and I'm not keen on it. 

Spent 90 mins on the chat, told them the website page wasn't working and  finally, after trying to sell me a different contract,  they said they had disabled it but it's still there on my account.

[mandisa1-TT]

Thank you so much, you too:)

 

[bearback]

No nothing else needed, thank you

have a good day

[mandisa1-TT]

You are most welcome:)
While I still have you online, I would like to confirm is there anything else that I can assist you with?

[bearback]

All sorted, used a different device and now get the popup to disable callsafe.

thank you for your prompt help.

[mandisa1-TT]

Hi there @bearback Please try clearing your browser cookies and cache. Then access your online my account again and follow these steps:

1. Login to My Account
2. Choose Offers & Upgrades in the navigation menu
3. Select Packages & Add-Ons from the drop-down menu, then choose Manage CallSafe
4. Your CallSafe status will be shown On
5. Select Manage under CallSafe Status
6. A new window will open, Select the button 'Switch CallSafe off'.

If you think you might want to switch it back on in future, please make note of your Blocked and Approved numbers.

Even with CallSafe off, you can block any unwanted callers using our free Last Caller Barring feature. However, the numbers on your CallSafe Blocked List will not be transferred over to Last Caller Barring, so please make sure you bar them again by dialling 1 4 2 5 8 from your landline.

[bearback]

Forgot the info was showing, thank you for removing.

yes already have added info to profile.

[Gliwmaeden2]

@bearback, I've removed your final image as it displayed your home phone number and account number for all the world to see!

These should go in Personal Information in the community forum profile area. Go via your avatar, settings etc to complete that. Remember to SAVE CHANGES. 

Forum staff will help during the day (Monday to Friday).