Callsafe

[ttuser316]

I've clicked the 'switch callsafe on' button in my account and got the green message saying it is active but it is still showing as off?

sorry forgot to say still showing as off after a lot more than several minutes.

[nambuso-TT]

Hi there @ttuser316. Just to confirm are you still experiencing issues with callsafe?

[nambuso-TT]

@ttuser316 with regards to your call safe issue, I can confirm that we are still looking into this for you and we will let you know once we have some feedback. Thanks

[nambuso-TT]

No worries:)

[ttuser316]

Thanks

[nambuso-TT]

No problem, I have removed the anonymous caller reject on your account, it should be fully removed in the next 24 hours. 

[ttuser316]

yes please remove Anonymous Caller Reject

[nambuso-TT]

I am very sorry to hear this, would you like me to remove this boost for you on my end?

[ttuser316]

Yes and it didn't help, one more thing, I added Anonymous Caller Reject and tested it out this morning from my mobile, I phoned house phone with number with held and it still rang so that doesn't work either, but now I can't remove Anonymous Caller Reject because the box is greyed out on the add ons page so I can't untick it!??

[nambuso-TT]

Okay did you clear cache and cookies on your current browser.

[ttuser316]

Just tried a different browser and same result, I can't change anything in Blocked or Approved tabs making it totally useless.

[nambuso-TT]

I'm sorry to hear that, could you please try a different browser or a different device. Thanks

[ttuser316]

Also it has all withheld numbers in the Approved tab, they should be in the Blocked tab but I can't change anything.

[ttuser316]

I get the same message, can't add or delete anything.

[nambuso-TT]

Please refresh the page and confirm what happens.

[ttuser316]

Callsafe is saying it is on now however, when I click on either Blocked or Approved tabs I can not add or delete anything?, all i get is this: "

Oops!

Let's get you back on course...

Sorry, we're unable to find the page you're looking for."

[Philile-TT]

You are most welcome. Enjoy the rest of your day. 

[ttuser316]

Ok I'll wait 24hrs, thanks for the help.

[Philile-TT]

@ttuser316 thank you for your kind patience. Yes, CallSafe is showing as off on the system, I can see that you attempted to subscribe back more than once can I ask that you please allow 24 hours. If it is still not showing on your account, we will try to activate it on our end in the next 24 hours. 

[Philile-TT]

Please bear with me I will give an update shortly. 

[ttuser316]

Thanks