Callsafe

[brock]

When I try to edit Callsafe entries on the approved list, I'm taken to an error page. This has been going on for some time.

[Thabile-TT]

Hi there @ferguson thanks for the support. @brock We will be able to further assist you once we receive the required information to continue with running the diagnostic checks. 

[ferguson]

Click here.

[brock]

How do I send you a private message.

[Thabile-TT]

@brock I have removed the email address for security reasons please kindly send it in a private message.

[brock]

My email address is xxxxxxxxxxx 

[Thabile-TT]

Thanks for confirming. In order to send you an email about Using Calling Features I will need your email address. Can you please provide this?

Yes, provide an email  

No Email available

[brock]

Yes, I like to receive an email on calling features.

[Philile-TT]

@brock Do you want to receive email about Using Calling Features ?

[Philile-TT]

@brock I can see there is a mismatch with the calling feature on your account. I have re-synced the service that can take upto an hour to complete.

I will pause the case for the meantime and if you can retest your service within 2-3 hours.

If the service is still failing, I will send you an email with further details of how to get back in touch with us.

[Philile-TT]

@brock I am running a diagnostics test. 

[brock]

I'm not using any of these devices.

[Philile-TT]

@brock Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Philile-TT]

Thank you, we will look into this for you.

[brock]

Yes, I've tried different devices.

[nambuso-TT]

Have you tried using a different device?

[brock]

I've cleared cookies and tried a different browser, but there's no difference.

[nambuso-TT]

Okay thank you very much for letting me know.

Please clear your cookies and cache on your bowser or use a different browser.

[brock]

The message states 'sorry we're not able to find the page you're looking for'.

[nambuso-TT]

Hi there @brock. I am very sorry to hear this. Please confirm what error message you are getting.