Constant crackling on line

[Gantocks]

Hi there

There has been a constant crackling on our line. I have tried 3 different handsets and it still the same.

Hard to have a conversation

[sabelo-TT]

@Gantocks, I will kindly ask for you to try accessing it through Google Chrome browser just to see if it would still provide the same results. 

[Gantocks]

Your App

 

[sabelo-TT]

@Gantocks, I understand your concerns however will kindly ask for you to get in touch with our team as they will resolve the matter currently affecting your services. Alternatively, you can get in touch with them via or live chat services by simply accessing the following link https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[Gantocks]

sabelo-TT

Hi,  Should I take that as a no

regards

[Gantocks]

Sabelo TT.

Hi there, Not being funny but I pay Talk Talk. They should get in touch with me. That way I can avoid using an hour of my life on the phone.

They have my phone number and you know there is a fault. So could you ask them to do that?

regards

[sabelo-TT]

@Gantocks, thank you for this. As I have double checked on my end, I do notice that this matter will require our highly specialists and will strongly advise for you to get in touch with the team using:

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[Gantocks]

Yes I cannot use the line it is so bad

[sabelo-TT]

Hello there @Gantocks, just checking if you still require assistance. Kindly confirm with feedback once you have received this message. 

[Gantocks]

Many thanks for your help Gliwmaeden2

[Gliwmaeden2]

Chat is not an app, @Gantocks.

It just opens automatically from the link, but you have to pass security checks and eventually speak to a human.

From My Account, security checks will already have been passed.

Phone lines open on Saturday but not Sunday. 

[Gantocks]

Hi Gliwmaeden2,

Thanks for that, don't do apps and it will take hours on the phone as usual with crackly music Hey Ho.

Doesn't take as long to get the money out of my bank though.

Cheers

[Gliwmaeden2]

Phone support will be closed by now but Live Chat is open till 9pm, @Gantocks.

Full details of opening hours are listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will not be back on the forum before Monday.