Crackling on home phone line and unable to use online line checker as it crashes.

[MichaelT*]

Hello,

I have had a crackling on the home phone line for some time now and when trying to use the online line checking tool it tells there is a fault and that it needs further checking/investigation and that it will take 5 minutes. When I try to use this further link it immediately crashes and gives the message "We've run into a problem. We're working hard to resolve this issue" etc. etc. etc.

The phone line is unuseable because of this noise issue, and yes I have used several handsets and the problem is still there.

The noise is on both incoming calls and ouitgoing calls.

Please assist me.

Michael

[nambuso-TT]

Hi there MichaelT* Please confirm if the issue is still there and if you are messaging us from home so I can continue with checks.

[MichaelT*]

Looks like we have finished for today ? So I will say goodbye for now.

[MichaelT*]

Sorry for the slow reply, this chat window does not automatically go to the next page

[MichaelT*]

I have done this

[Philile-TT]

Please can you unplug your handset from the plug socket and then plug it back in.

Please confirm if you were able to do this?

[MichaelT*]

OK, thank you

[Philile-TT]

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[MichaelT*]

Yes it is still here.

[Philile-TT]

And you have confirmed that the issue has been ongoing and it still there? 

[MichaelT*]

Yes, constantly engaged tone until I dial a number with persistent noise.

[Philile-TT]

So, you would say it consistent engaged tone? 

[MichaelT*]

I hear a persistent crackling noise and the phone makes the sound as if it is constantly engaged. The engaged tones disappear as soon as I start dialing a number and the call goes through to the other person.

[Philile-TT]

Please describe what you can hear when you try to use the phone?

- Silence

- Noise on the line

- Intermittent Dial Tone

- Consistent Engaged Tone

According to the information you have advised it is crackling, so would you say noise on the line? 

[MichaelT*]

I don't think so, it sometimes is a bit slow, but that is I suppose the nature of the internet. But it appears to be fully functional.

[Philile-TT]

Are you having issues with your internet/broadband?

[MichaelT*]

In its current condition it is impossible to make or receive any phone calls and understand what the caller is saying or for them to understand me.

[MichaelT*]

I have had a crackling on the home phone line for some time

[Philile-TT]

Okay, can you tell me what issue you're having with your telephone service, please?

[MichaelT*]

Yes i am

[Philile-TT]

Are you currently at home?