Fibre 65 and Digital voice

[Shirltay1]

Since upgrading to fibre 65 and using a new BT Advance z phone the phone is showing missed calls every 30 mins. I can see this is not a unique problem but wondered if anyone has a solution please.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[Shirltay1]

Hi Chris, thank you all is ok now.

[Chris-TalkTalk]

OK, that should be sorted now but please let us know if you experience any further problems

Chris

[Chris-TalkTalk]

OK thanks, I'll take a look at this now and get back to you

Chris

[Shirltay1]

Hi Chris, profile now updated 

[Shirltay1]

Profile now updated 

[Chris-TalkTalk]

Hi Shirltay1,

If you still need assistance with this can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Gondola]

You appear to have signed out of Community without updating your Community profile which means that TalkTalk Community Support aren't going to be able to identify your service or provide you with the fix.

Please sign back in to Community and follow my guide to updating your Community profile. Thank you.

[Gondola]

Hi Shirltay1 

If you read through this topic about BT phones and 'missed calls' you'll see that I explained why this happens on some handsets / base stations when working with Digital Voice. You'll also see that TalkTalk can apply a fix. I'm not sure if the fix is just to disable the Digital Voice session refresh which is what causes the 'missed calls' issue or if there is a fix that doesn't impair the functioning of Digital Voice.

If you wish to prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the customer email address and account number

 Check and Save changes

Select here:  Update your profile