Get help with your TalkTalk landline and calling features.
on 23-07-2024 04:09 PM
Since getting fibre, I have been getting ghost calls every 30 minutes. BT Advanced Z phone does not ring when getting these calls. I have hundreds of call logs, which is a pain when looking for genuine caller. I dialled 1471 and it shows no trace of these calls. I have reset my Hub 2 router countless times to no avail. When going into 192.168.1.1 all these calls show up as errors. I have called T.T. Helpline and they just do not understand. Anyone know the solution? It would be much appreciated.
on 31-07-2024 02:10 PM
Good afternoon,
I'm glad to hear this 🙂
Thanks
Michelle
on 31-07-2024 02:09 PM
All Good Debbie Thank you
on 30-07-2024 01:05 PM
Hi rab107
Is everything working ok now?
on 29-07-2024 06:37 AM
on 25-07-2024 09:26 AM
Hello,
Thanks for the update. I'll speak to my colleague again as the fix we implemented yesterday morning should have resolved this. I'll keep you updated.
Thanks
Michelle
on 25-07-2024 09:22 AM
Hi Michelle No Number calls stopped at 7.40 am on Tuesday but I got a no number call at 8.30 pm on Wednesday, when I dialled 1471 it was not registered so I presume it was coming from same source (pinging). I believe that virgin had the same problem when switching to fibre and solved it by adding a patch when updating router firmware. I also believe that when you make changes to my router for this problem, you do not include the fix in firmware, so that when I need to reset my router for whatever reason the problem will return. This was told to me by a Talk Talk technician who is a friend of a friend. Kind Regards Robert
on 25-07-2024 07:57 AM
Morning,
Just checking back in to see if this has now been resolved for you?
Thanks
Michelle
on 24-07-2024 10:10 AM
on 24-07-2024 10:08 AM
Thank you. It would be good if you could mention what changes you have made
on 24-07-2024 10:08 AM
on 24-07-2024 10:06 AM
Thank you
on 24-07-2024 08:02 AM
Hi @rab107
Apologies for this.
I've made some changes to resolve this issue. Please can you monitor the line over the next week and let us know how you get on.
Thanks
Debbie
on 23-07-2024 05:11 PM
Staff will sort this when they reach your thread, @rab107 - probably Wednesday now.
It's a known issue.