Home phone

[Phil50]

Hello my package have is for my mams home as she has dementia, her memory is incredibly poor and for last two years or so hasn’t had a home phone, anyway as I’ve still paid for the package should I tell Talktalk about the fact there’s isn’t a home phone now, also she’s now in a home in the last state of her life and her dementia

[sabelo-TT]

We offer plans that include both broadband and landline services for our clients. If a customer needs to use the landline service, they will need to buy a landline phone from their nearest supermarket. It's a simple step to get everything set up and enjoy the benefits of our services. 

[Phil50]

There hasn’t been a house phone in the house for about a year

[sabelo-TT]

Thank you for this as I have managed to locate the account. Just to understand, the home phone is currently having issues whereby you are currently unable to make and receive calls. Correct?

[Phil50]

Ok updated 

[sabelo-TT]

update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done. 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Phil50]

Where do I do that

[sabelo-TT]

Hello there @Phil50, thank you for making us aware of this as I do apologise for any difficulties that this may have caused to you. Could you kindly update your community profile with the account details.