LANDLINE FAULT

[hexakhwab]

I recently returned home (after being away for a short while) to discover that there is a fault with my landline, which may have been running for a couple of months.

I checked and found I cannot make outgoing calls (the handset displays the message 'call in progress') nor receive incoming calls (members of my family have tried calling my landline).  I have also noticed my broadband service has become flakey.

I have used the line test feature and this has raised a fault record (REP-12806363).   I was prompted to book an appointment for an Open Reach Engineer.  However, when I try to do so all I get is an error message:

"We’ve run into a problem. Sorry, we’re working hard to resolve this issue. Please try again later."

Well, now it's later and I still cannot make a booking. 

So what can you do about this?

[Debbie-TalkTalk]

Hi dereksidaway

Please can you start your own topic on the Community.

Thanks

Debbie

[ferguson]

@dereksidaway 

Please start your own topic.

[dereksidaway]

Please say TT what you are going to do to reinstate my Land Line?

[ferguson]

@dereksidaway 

First, I have removed your phone number from public view, you should never post any private details on here.

Second, please start your own topic and the support team will be happy to help. 

[dereksidaway]

Derek Sidaway *removed*

[Debbie-TalkTalk]

Hi hexakhwab

Do you still need help with this?

[Debbie-TalkTalk]

Hi hexakhwab

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie