I recently returned home (after being away for a short while) to discover that there is a fault with my landline, which may have been running for a couple of months.
I checked and found I cannot make outgoing calls (the handset displays the message 'call in progress') nor receive incoming calls (members of my family have tried calling my landline). I have also noticed my broadband service has become flakey.
I have used the line test feature and this has raised a fault record (REP-12806363). I was prompted to book an appointment for an Open Reach Engineer. However, when I try to do so all I get is an error message:
"We’ve run into a problem. Sorry, we’re working hard to resolve this issue. Please try again later."
Well, now it's later and I still cannot make a booking.
So what can you do about this?
