Landline phone not ringing following installation of fibre optic

[whisky4]

Hi, we've just had fibre optic installed and I am trying to connect my landline telephone to the new system. I have plugged my landline phone socket into the new router, as instructed. All is working well - I can make outgoing calls and receive incoming calls. BUT, there is no ringing tone for incoming calls, so I can't tell if someone is ringing me or not, I have tried 2 different phones but neither is working. Any ideas?

[Michelle-TalkTalk]

Hi @whisky4 

How are you getting on? Has this helped?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Thanks for your post.

Phone not ringing
Do you have an older model telephone that doesn't ring on incoming calls? We recommend plugging a microfilter into the phone port on the Wi-Fi Hub2 and then plugging your your telephone into the microfilter. The same advice is given if using an eero with a Digital Voice adapter (Grandstream). Test with another handset.

Thanks

Michelle

[Gliwmaeden2]

Staff will respond after the weekend, @whisky4.

Meanwhile ensure that your profile information is complete. Go via your avatar; settings; drop down menu.....complete Personal Information. Scroll down to find the button to SAVE CHANGES. 

Staff need this information to identify your account and none of it should be displayed in the public thread. Only you and Talktalk staff have access to the profile area.