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Get help with your TalkTalk landline and calling features.

Landline

PaulandChris
First Timer
Private Message TalkTalk

on ‎26-03-2024 07:23 PM

Message 4 of 4

My landline is not working so I reported it through the chatline on 25/3/24. The person I chatted with said it was fixed. It isn't fixed so today 26/3/24 I contacted the chat line again and was told some tests were to be run and I should contact them again after 20 minutes. I tried to do this but some sort of AI kept asking questions that meant we just went in circles. I wish to complain about the service being provided.

 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎28-03-2024 08:15 AM

Message 1 of 4

Hi PaulandChris

 

Do you still need help with this?

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎27-03-2024 06:35 AM

Message 2 of 4

Hi PaulandChris

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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ferguson
Community Star
Private Message TalkTalk

on ‎26-03-2024 07:37 PM

Message 3 of 4

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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