Landline

[StevieG63]

Hi, my landline has gone dead.

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Account number:  ***See my profile***

[Michelle-TalkTalk]

Morning,

We've now received an update to advise that the fault has been cleared and closed by Openreach. Is your voice service now working ok for you?

Thanks

Michelle

[Michelle-TalkTalk]

Hello again,

No additional updates since this morning so I'll check again in the morning for you.

Thanks

Michelle

[Michelle-TalkTalk]

Morning Stevie,

The fault has been issued to a line engineer who will be looking at this today so we should hopefully know more this afternoon.

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon

I've re-checked and the fault is still under investigation with Openreach, no additional updates as yet but I'll check again first thing in the morning.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Stevie,

I'm sorry to hear this. The line test has detected a potential external line fault so I've passed this straight over to Openreach now to complete an external line investigation. I'll re-check the fault later on today to see if we've received any further updates.

Thanks

Michelle

[StevieG63]

Many thanks Keith, appreciated!

This happened earlier this year, a BT engineer fixed it, it took about a week.

Will keep an eye on my post and updates, thanks again!

Steve G.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.