Last Caller Barring

[ferguson]

Hi guys,

Last week I had an unwanted call on my landline so I tried to bar the number. Unfortunately, when I keyed in the relevant code it told me I was not subscribed to the service.

I checked on My Account and it was indeed ticked, so I thought I would try disabling it and then reinstate it later. I got confirmation by email that the service had been removed.

Despite trying several times over a number of days I now find a message superimposed on the page as follows:

.

Can you unblock this and reinstate the service for me, please?

Thanks in advance.

[sabelo-TT]

Understandable however as I have strongly advised for you to get in touch with the team using the above details, I assure you that they will be able to further assist with this matter. 

[ferguson]

@sabelo-TT 

No I haven't, I don't have any issues with my Full Fibre service. I just want Caller Display to work again, as it was until recently. 

[sabelo-TT]

Correct @ferguson which is we are still awaiting feedback on this matter. If I may double check on one thing, have you previously chased up on this matter with our Full Fibre team using 03451720074 Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[ferguson]

@sabelo-TT 

Excuse me, I don't know what you mean? You said earlier that you had escalated it and I was seeking an update. 

[sabelo-TT]

@ferguson, I understand that one of our team advisors responded to another thread in the same conversation. 

[ferguson]

@sabelo-TT 

Caller display still not working, any news please? 

[sabelo-TT]

Pleasure @ferguson. 😉

[ferguson]

Cheers @sabelo-TT,  thanks for that. 

[sabelo-TT]

@ferguson, I have just escalated this matter to higher management. I am awaiting feedback and will get back to you once this has been received. 

[ferguson]

Any news, please?

[ferguson]

@amahle-TT 

It is nothing to do with Full Fibre per se,  just the caller display that needs fixing. This does happen from time to time to numerous customers.  I have no idea why you invited @KeithFrench  on board, he is just a customer and this is not something he can assist with.

So can you please advise that you have referred it to the appropriate team?

[KeithFrench]

Hi @amahle-TT, as this thread was started by my fellow Community Star @ferguson, there is nothing I can add to it.

[amahle-TT]

Thank you for confirming, I have located your account, and I do see that have a full fibre package but before I refer you to our full fibre team, hi @KeithFrench please advise, thank you.

[ferguson]

Yes. But it's a VoIP service which is working fine other than caller display. You won't do anything to interrupt my internet connection, will you?

[amahle-TT]

Okay, I will look into this for you. Please confirm if you are messaging us from home.

[ferguson]

Yes, as I mentioned earlier.

But the main thing now is that caller display has stopped working. 

[sabelo-TT]

@ferguson, if I may just double check, does the issue still persists should you try accessing your MyAccount using a different browser?

[ferguson]

Hi again,

My Account options remain frozen and now I have lost caller display (again), help!

[nambuso-TT]

No worries, should you require any further assistance, please do not hesitate to contact us. Thank you very much for contacting TalkTalk have yourself a lovely day.

[ferguson]

Thanks @nambuso-TT.