Home Phone

ferguson · ‎16-07-2025

Hi guys,

Last week I had an unwanted call on my landline so I tried to bar the number. Unfortunately, when I keyed in the relevant code it told me I was not subscribed to the service.

I checked on My Account and it was indeed ticked, so I thought I would try disabling it and then reinstate it later. I got confirmation by email that the service had been removed.

Despite trying several times over a number of days I now find a message superimposed on the page as follows:

.

Can you unblock this and reinstate the service for me, please?

Thanks in advance.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

nambuso-TT · ‎28-07-2025

I have raised a MyAccount escalation for you and the SLA for resolution in most cases is 3 to 5 working days.

ferguson · ‎28-07-2025

No, but I did just now to humour you and guess what? It is not a browser issue.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

nambuso-TT · ‎28-07-2025

Hi there @ferguson have you tried to refresh the page?

ferguson · ‎26-07-2025

@Mandisa-TT

Got back today and checked, working now so thanks for sorting.

Still got "changes pending" on the options page which remains frozen, though.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Mandisa-TT · ‎23-07-2025

Okay perfect @ferguson

ferguson · ‎23-07-2025

I won't be back home for a few days, will check then and let you know.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Mandisa-TT · ‎23-07-2025

Perfect! This feature should be working within the next 24 hours, is there anything else I can assist you with?

ferguson · ‎23-07-2025

Hi @Mandisa-TT thanks. And yes, email received.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Mandisa-TT · ‎23-07-2025

Hi @ferguson I have just added the last caller barring feature into your account however, it is saying that it will be queued behind in-flight orders, it is a free service, and this feature should be added on your account within 24hours, can you confirm if you have received an email confirmation of this?

ferguson · ‎22-07-2025

Hi @kanya-TT any progress yet, please?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

kanya-TT · ‎21-07-2025

Hey @ferguson. Let me look for an update for you on our account.

Kanya

ferguson · ‎21-07-2025

Hi again, have you had a chance to look into this yet, please?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

ferguson · ‎17-07-2025

Hi @nambuso-TT I have only just seen your response, sorry, no notification received.

The only change I made was to cancel the feature, which as I said was confirmed last week by email, 9 July and is showing as unticked, albeit greyed out. Looks like a stuck order has to be removed.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

nambuso-TT · ‎17-07-2025

Hi there @ferguson. Just to confirm are there any changes made/inflight order on the account since you are unable to add the last caller barring feature on your account?

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