Last Caller Barring

[ferguson]

Hi guys,

Last week I had an unwanted call on my landline so I tried to bar the number. Unfortunately, when I keyed in the relevant code it told me I was not subscribed to the service.

I checked on My Account and it was indeed ticked, so I thought I would try disabling it and then reinstate it later. I got confirmation by email that the service had been removed.

Despite trying several times over a number of days I now find a message superimposed on the page as follows:

.

Can you unblock this and reinstate the service for me, please?

Thanks in advance.

[nambuso-TT]

I have raised a MyAccount escalation for you and the SLA for resolution in most cases is 3 to 5 working days.

[ferguson]

No, but I did just now to humour you and guess what? It is not a browser issue. 

[nambuso-TT]

Hi there @ferguson have you tried to refresh the page?

[ferguson]

@Mandisa-TT 

Got back today and checked, working now so thanks for sorting.

Still got "changes pending" on the options page which remains frozen, though.

[Mandisa-TT]

Okay perfect @ferguson 

[ferguson]

I won't be back home for a few days, will check then and let you know. 

[Mandisa-TT]

Perfect! This feature should be working within the next 24 hours, is there anything else I can assist you with?

[ferguson]

Hi @Mandisa-TT thanks. And yes, email received. 

[Mandisa-TT]

Hi @ferguson I have just added the last caller barring feature into your account however, it is saying that it will be queued behind in-flight orders, it is a free service, and this feature should be added on your account within 24hours, can you confirm if you have received an email confirmation of this?

[ferguson]

Hi @kanya-TT any progress yet, please?

[kanya-TT]

Hey @ferguson. Let me look for an update for you on our account. 

Kanya

[ferguson]

Hi again, have you had a chance to look into this yet, please?

[ferguson]

Hi @nambuso-TT I have only just seen your response, sorry, no notification received.

The only change I made was to cancel the feature, which as I said was confirmed last week by email, 9 July and is showing as unticked, albeit greyed out. Looks like a stuck order has to be removed. 

[nambuso-TT]

Hi there @ferguson. Just to confirm are there any changes made/inflight order on the account since you are unable to add the last caller barring feature on your account?