The landline service to my property has been unavailable for two days and I need an appointment making for a visit from an Openreach engineer. There are a number of things for Openreach to consider before they despatch an engineer:
There has been no loss of, fibre provided, internet and television services.
The fault is most probably within the overhead copper wire that runs from a telegraph pole at the back of the property into a loft extension within the roof.
A similar problem experienced in July & August 2023 took one month to resolve. It would be helpful to the process this time if it were possible for the property owner to be provided with a contact number in order that they might speak directly with Openreach if for no other reason than to understand the likely date and time of any engineer’s visit and so ensure access to the property. It was only by chance that I was at the property on each occasion that Openreach visited in July/August ’23.
A key lesson from my previous experience was that any engineer visiting the property should be equipped and trained to deal with copper wire connections, for example they will need ladders capable of reaching the cable.
