Loss of Landline and reduced speed broadband

[micasa]

A case was opened on 22/01/2026 and I also received a text from openreach saying it was being looked into. As the fault is still there and I have received no further communication, I rang support on the26/01/2026 and was told that it would fixed by end of day on the 27/01/2026. Now on the 28th it has not been fixed. This is very frustrating, what do i do now to get this sorted?

[siphosethu-TT]

Is there anything else I can do for you? 

[siphosethu-TT]

Hi there @micasa, I've just went in contact with Openreach, and it looks like the job is scheduled for the 04/02/2026 however depending on the workstack of the engineers, I would advise you get back to us on the 05/02/2026 for further updates. 

[mandisa1-TT]

Hi there @micasa We apologize for the inconvenience caused to you, I will contact Openreach and get the latest update to the fault.

[micasa]

Openreach engineer visited the premises on Fri30  Dec, confirmed that the problem is external caused by cables in water.

He said it would be sorted very quickly - 2 days on still not fixed.

This means that I have had no landline and a greatly reduced broadband speed since 22 Jan 2026 a total of 12 days. 

The talktalk fault tracker is useless as there have been no entries since the day the fault was reported.

Please, please can we get this sorted!!

[amahle-TT]

Apologies for the delay and Inconvenience caused as I have checked the fault from my end and as per the latest update the job is scheduled for 29-Jan 08:21 however this is not guaranteed and could be subject to change, so I would request you to Kindly review the tracker on 30/01/26 for any further updates.

I have checked the fault, and the main for location identified is the local network. Therefore, the engineer will carry out the work externally.

[amahle-TT]

Hi there @micasa, we are sorry to hear that, and we will look into it for you, thanks.