No Dial Tone Dial

[elmsg]

My phone hasn't worked for some time now. I have run a line test which suggests that there is no fault.

I've tried a different phone - no change.

I tried the master socket - no change.

All I get on the phone display is check the line cord.

I recently had a fault with my broadband and the engineer that fixed it suggested that the fault may be at the exchange.  

It really needs an engineer to check my line at the exchange

[elmsg]

currently says 'Please check line cord'

[Mandisa-TT]

Can you take a look at the phones display, is it showing 'searching' or 'no signal'?

*

Yes - Searching or No Signal
No - phone has a good connection to the base station

[elmsg]

normal, display is working. currently says 'Please check line cord'

[Mandisa-TT]

Thank you, Can you check the battery level on your handset? It will look something like this.

*

>Normal
>Low
>Flat
>No Screen Display

[elmsg]

on

[Mandisa-TT]

Thank you, Please can you confirm that the base station is powered on?

*

Power is on
Power is off

[elmsg]

Cordless, I have two. the new one didn't work either

[Mandisa-TT]

Thank you, you did mention that you have done a line test yesterday, Which type of telephone do you currently have connected?

Corded
Cordless

[elmsg]

yes

[Mandisa-TT]

We will need to run checks to be able to diagnose the issue. Can you confirm whether your telephone is correctly connected to the master socket?
Yes – It’s connected correctly
No – I haven’t checked
 

[elmsg]

I recently had an Openreach engineer fix my broadband and asked him about the phone. He said that the problem may be at the exchange and wasn't something he could do. It is a Talktalk problem

[Mandisa-TT]

Can you confirm whether your telephone is correctly connected to the master socket?
Yes – It’s connected correctly
No – I haven’t checked

[Mandisa-TT]

Thank you so much for confirming, A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 8 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

[elmsg]

yes - have mobiles

[Mandisa-TT]

Thank you, Will you(and anyone who lives with you) be able to contact emergency services while your services remain impacted?

[elmsg]

no monitoring 

[Mandisa-TT]

Thank you, I will run checks on my end, Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[elmsg]

Not able to make or receive calls, telephone display says 'please check line cord'.  I have have tried a different phone and the test socket. No difference.

[Mandisa-TT]

Thank you for confirming, you have mentioned that you have no dial tone, please confirm if you are able to receive calls. Or you are unable to receive calls or make calls.

[elmsg]

Yes Broadband is working great