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Home Phone

Get help with your TalkTalk landline and calling features.

No Landline

Granny2Fedup
Participant
Private Message TalkTalk
Message 5 of 5

No landline for over a week now. I ran the online TalkTalk test, no fault according to TT.

Have just run another test ( 7 days later ), the same message, no fault. 😡

We have internet but, no phone. Unplugged all bits and bobs and plugged the phone straight into the test socket behind the phone socket front cover, still dead with just a slight crackle. When I ring the landline i get a permanently busy message.

We’ve had this happen a few times over the years, most recent one, we actually bought a new phone but, it was the line at the exchange. Every time the same fault and the same result, the line at the exchange. Last time I explained this to them but, an engineer came out anyway, switched the router on and off, plugged the phone line into the test socket and the concluded it was a fault on the line. An engineer flicked a switch on my router and for that, they charged me £50 because, it was my equipment, I got that back after complaining…it cost me a new phone though when i didn’t need one. 😡

How can a test not find a fault??? 🤔

I’m hoping they check the exchange this time…

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4 REPLIES 4

Message 1 of 5

Hi there, I will look into this for you. Please confirm if you are messaging us from home.

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Enaj99
First Timer
Private Message TalkTalk
Message 2 of 5

Hi 

I know exactly how you are feeling !! 

I am going through the same issue ! I won’t agree to an engineer coming out as they want to charge £75. But they said  if I take out a new 24 month contract they will reimburse me £50. I’d then have 24 months with them and still no landline lol. I don’t want a new contact, I just want a working landline.  
I hope you get this sorted. Please send updates. 

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amahle-TT
Support Team
Staff
Private Message
Message 3 of 5

Hi @Granny2Fedup, I am sorry for any inconvenience caused by this and I will look into it for you. Please confirm if you are messaging us from home.

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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @Granny2Fedup your post has been escalated and you should hear during tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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