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Home Phone

Get help with your TalkTalk landline and calling features.

No Landline

Granny2Fedup
Chatterbox
Private Message TalkTalk
Message 5 of 5

No landline for over a week now. I ran the online TalkTalk test, no fault according to TT.

Have just run another test ( 7 days later ), the same message, no fault. 😡

We have internet but, no phone. Unplugged all bits and bobs and plugged the phone straight into the test socket behind the phone socket front cover, still dead with just a slight crackle. When I ring the landline i get a permanently busy message.

We’ve had this happen a few times over the years, most recent one, we actually bought a new phone but, it was the line at the exchange. Every time the same fault and the same result, the line at the exchange. Last time I explained this to them but, an engineer came out anyway, switched the router on and off, plugged the phone line into the test socket and the concluded it was a fault on the line. An engineer flicked a switch on my router and for that, they charged me £50 because, it was my equipment, I got that back after complaining…it cost me a new phone though when i didn’t need one. 😡

How can a test not find a fault??? 🤔

I’m hoping they check the exchange this time…

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4 REPLIES 4

Message 1 of 5

Hi there, I will look into this for you. Please confirm if you are messaging us from home.

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Enaj99
First Timer
Private Message TalkTalk
Message 2 of 5

Hi 

I know exactly how you are feeling !! 

I am going through the same issue ! I won’t agree to an engineer coming out as they want to charge £75. But they said  if I take out a new 24 month contract they will reimburse me £50. I’d then have 24 months with them and still no landline lol. I don’t want a new contact, I just want a working landline.  
I hope you get this sorted. Please send updates. 

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amahle-TT
Support Team
Staff
Private Message
Message 3 of 5

Hi @Granny2Fedup, I am sorry for any inconvenience caused by this and I will look into it for you. Please confirm if you are messaging us from home.

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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @Granny2Fedup your post has been escalated and you should hear during tomorrow.

I don't work here and all my opinions are my own.
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