No dial tone

[Jwmarkyate]

No dial tone and cannot revive calls

[Debbie-TalkTalk]

Hi Jwmarkyate

Sorry for the delay, I didn't receive a notification to say that your profile had been updated.

Do you have a FTTP service and use VOIP?

[Debbie-TalkTalk]

Hi @Jwmarkyate 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[ferguson]

Have you tried connecting at the test socket?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.