No incoming or out going calls

[Linda2508]

Hi, I've recently cancelled my unlimited phone calls boost. Am I still able to receive or make calls as my phone line is dead

[Chris-TalkTalk]

Hi Linda,

I've booked the engineer for - March 25 2024, PM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK thanks. I'll book the engineer now and get back to you with the details

Chris

[Linda2508]

I'm available tomorrow afternoon but not Friday PM

[Chris-TalkTalk]

OK Linda. We can usually get an appointment next working day so are you available from tomorrow afternoon onwards?

Chris

[Linda2508]

Could you please arrange an engineers visit and I do accept potential charges if necessary.

PM appointment would suit me

Thanks

Linda 

[Chris-TalkTalk]

Hi Linda,

If you'd like us to arrange the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Linda2508]

You haven't replied to my last request. Are you organising an engineers visit 

[Linda2508]

Yes I would like an engineer visit if you could arrange it for me please

[Chris-TalkTalk]

OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Linda2508]

It's the only one. There is a filter plugged in to the socket with telephone and router plugged in. The router is working fine

[Chris-TalkTalk]

OK thanks. Is that the only telephone socket in your home or do you have one or more extension sockets?

Chris

[Linda2508]

Yes phone is plugged in to main socket and I have also tried a different phone

[Chris-TalkTalk]

Hi Linda,

Line test is picking up a potential problem. Is your telephone currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Linda2508]

Hi, information updated😊

[Michelle-TalkTalk]

Hi Linda,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle