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Home Phone

Get help with your TalkTalk landline and calling features.

No number calls to a BT6800 phone every 30 minutes after full fibre installation

Nigel2806
First Timer
Private Message TalkTalk
Message 9 of 9

Recently had full fibre installed from a previous landline connection and now get "no number" indications on my home phone (BT6800 type) every 30 minutes which is a major nuisance. How do I get rid of this problem.

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8 REPLIES 8

Message 1 of 9

Morning Nigel,

 

I'm really glad to hear this and thanks for confirming 🙂

 

Michelle

 

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Nigel2806
First Timer
Private Message TalkTalk
Message 2 of 9

All working OK 

Thanks

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Message 3 of 9
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Message 4 of 9

Hi Nigel

 

That's great 🙂

 

I will check in again with you on Friday to make sure everything is still working ok.

 

Thanks

 

Debbie

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Nigel2806
First Timer
Private Message TalkTalk
Message 5 of 9

Debbie,

Your changes seem to have worked so far. I'll let you know if there is any re-occurrence of the problem.

Thanks

Nigel

Message 6 of 9

Hi Nigel2806

 

Apologies for this.

 

I've made some changes to resolve this issue. Please can you monitor this week and let us know how you get on.

 

Thanks

 

Debbie

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Nigel2806
First Timer
Private Message TalkTalk
Message 7 of 9

Thanks for the info

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 8 of 9

It's a known issue, which staff can sort when they reach your thread, @Nigel2806.

 

Make sure that you have completed your community forum profile details for them to identify your account.

 

Go via your avatar; settings; drop down menu....add your Talktalk phone number  / account number in Personal Information. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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