Who has supplied your full fibre connection, Openreach, CityFibre or another company? Did you request Digital Voice when requesting the upgrade? If it is CityFibre then, unless things have changed, you cannot add it afterwards.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
