No number calls to a BT6800 phone every 30 minutes after full fibre installation

[Nigel2806]

Recently had full fibre installed from a previous landline connection and now get "no number" indications on my home phone (BT6800 type) every 30 minutes which is a major nuisance. How do I get rid of this problem.

[Michelle-TalkTalk]

Morning Nigel,

I'm really glad to hear this and thanks for confirming 🙂

Michelle

[Nigel2806]

All working OK 

Thanks

[Debbie-TalkTalk]

Hi @Nigel2806 

How are you getting on?

[Debbie-TalkTalk]

Hi Nigel

That's great 🙂

I will check in again with you on Friday to make sure everything is still working ok.

Thanks

Debbie

[Nigel2806]

Debbie,

Your changes seem to have worked so far. I'll let you know if there is any re-occurrence of the problem.

Thanks

Nigel

[Debbie-TalkTalk]

Hi Nigel2806

Apologies for this.

I've made some changes to resolve this issue. Please can you monitor this week and let us know how you get on.

Thanks

Debbie

[Nigel2806]

Thanks for the info

[Gliwmaeden2]

It's a known issue, which staff can sort when they reach your thread, @Nigel2806.

Make sure that you have completed your community forum profile details for them to identify your account.

Go via your avatar; settings; drop down menu....add your Talktalk phone number  / account number in Personal Information. SAVE CHANGES. 

Staff reply during the day, Monday to Friday.